Our Policy

PRIVACY POLICY

What we collect:
The primary purpose in collecting certain personal information is to dispatch/deliver any item(s) ordered by you through MAQSAD.
MAQSAD stores your name, address, phone number and email address on our secure servers and will treat all your personal information and orders as completely confidential.

Your stored information could be used for the following purposes:

• Statistical purposes to improve this website and its services to you
• Dispatch/deliver items to you ordered from MAQSAD
• Serve website content and advertisements to you
• Administer the website
• With your consent, to notify you of products or special offers that may be of interest to you
• By registering and ordering from MAQSAD we will assume you agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing

What we do with the information we gather:

We require this information to understand your needs and provide you with a better products, service and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address and mobile number you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security & Privacy

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We do not collect or store any financial details of the customers i.e. no credit/debit card details are stored on our servers.

RETURN POLICY AND PROCEDURE

The return process must be initiated within three days of purchase.
The item being returned must be unused.
Customer must have original receipt of purchase.
Returns only apply to items damaged due to shipping/ transit. A customer is eligible to a replacement, store credit or refund, as per case.
Allergic reactions, change of mind, disliking the color are not covered under the return policy.
The return price must be of the same value as the purchase price. If an item is purchased using a coupon or during a sale, the refund/store credit amount would match the original price paid and not the full price.
Any store credit vouchers issued as a return need to be used within thirty days of being issued.